How to provide self check-in for smooth arrivals

Self check-in is one of the top 10 amenities on Airbnb. Guests often filter their search results for places that offer it.* Adding a check-in method like a smart lock can help your listing stand out.

Offering guests a simple way to let themselves in can also save you time, make arrivals smoother, and lead to better reviews.

The most popular self check-in methods are: smart lock, keypad, and lockbox. Whichever method you select, it’s important to give each booking guest a unique access code. 

After you install a smart lock, keypad, or lockbox at your place, remember to update your listing. You can add or edit your check-in method in your arrival guide.

Share tips for how to get inside. Guests automatically receive your instructions 24 to 48 hours before check-in. 

Explain where to find and how to open and close your smart lock, keypad, or lockbox. You can add photos for clarity.

Use these short message templates to save time answering common check-in questions. For example, you might create one to send whenever a guest asks for driving directions or parking tips.

You can easily edit and send your quick replies anytime you’re messaging with guests.

*According to Airbnb internal data measuring the amenities most frequently searched by guests worldwide from January 1 to December 31, 2024.

Information contained in this article may have changed since publication.