I was quite disappointed that after a lot of efforts, Alegria could accelerated her anger with a small mistake.
1) I apologized about her late checkin because the previous guests kept the keys until 2:20pm although I was trying to call them many times. Alegria didn't have to wait 30 mins outside because I told my maid that even when the cleaning is not yet done, maid should let Alegria come in to drop her luggages. Alegria was ok with it too but she used this problem to scream at me when the 2nd problem came.
2) When I heard that she could not turn the AC off, I worried a lot but since I was outside of the country, all I could do was calling my maid at 10:00pm. Turned out the signal receiver of the AC was pushed inside its box (maybe by the previous guests), therefore it didn’t work when she tried to control with the remote. It was nothing I was prepared for so it took me a while. Alegria sounded very angry in her texts, which panicked me even more. When my maid arrived at the place, Alegria already solved the problem by herself. Although I always try my best to give the comfortable experience, I also need your understanding and problem solving skills (which she already solved successfully). I never try to blame my guests, but it was easier for Alegria to solve the problem than for me to fly 1200 miles back, or for my maid to drive there at night. The rest of her stay was smooth but how she screamed at me was a really discouraging experience for hosts.