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Poplar Apartments - 1 Bedroom 1 Queen bed

Nutzerprofil von Sally
Sally

Poplar Apartments - 1 Bedroom 1 Queen bed

2 Gäste
1 Schlafzimmer
1 Bett
1 Badezimmer
2 Gäste
1 Schlafzimmer
1 Bett
1 Badezimmer

Completed in May 2018, Poplar Serviced Apartments is only 8-minutes walking to Box Hill Central. The transport hubs of Box Hill train station, bus, tram complex are 200 meters away. Each stylished apartment offers a well-equipped kitchen complete with fridge, dishwasher, gas cooktop and microwave, making in-room dining more convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Parking is provided free per apartment.

Ausstattung

Kostenloser Parkplatz
Aufzug
WLAN
Küche
Trockner
Kleiderbügel

Schlafgelegenheiten

Schlafzimmer 1
1 Doppelbett (mind. 1,50 x 2 m)

Hausregeln

Keine Haustiere
Rauchen, Partys und Veranstaltungen verboten
Check-in von 13:00 bis 18:00 und Check-out bis 10:00

Verfügbarkeit

2 Bewertungen

Nutzerprofil von Sachin
Sachin
August 2018
Before u chek in conform the apartment. u might not get as u see in the picture. Thay have provided me different apartment than wht i saw in picture but after arguing with management they upgrade it and gave me two bedroom apartment on higher level with good view.
Nutzerprofil von Sally
Antwort von Sally:
Hi Sachin, As we have many units in the same apartment, we can't guarantee which apartment will be allocated to you. On the confirmation message that we sent to you upon received your booking, we specified that "All the apartments at Poplar are privately owned and therefore through designated owner usage we are unable to guarantee a specific unit. We will however consider all reasonable requests and endeavour to satisfy your accommodation requirements." Hence, it is all depending on the availability of that time. We are sure you enjoyed your stay in our upgraded brand new apartment. We look forward to host you again in the near future. Warm Regards, Poplar Apartment Team
August 2018
Nutzerprofil von Zoe
Zoe
August 2018
Rudest and most disrespectful staff members I have ever come across. Disgusted. Spent the last of my money and was denied even being allowed to accommodate here, while currently homeless and cannot even receive a refund.
Nutzerprofil von Sally
Antwort von Sally:
Hi Zoe, Firstly, we would like to clarify that we treat and value all our distinguished guests equally, fairly and in respectful manners. However, you are being too suspicious and unable to show your valid ID each time is the main reason why we rejected your check ins every time. 1. First time, Date: 12 June 2018 to 14 June 2018 This was the first time you try to book our Serviced Apartments through a booking platform. When you showed up, we greeted you nicely and asked for a copy of your Valid ID and credit card. However, you were only able to show us a photo of your expired VIC driving license since 2017. We have rejected your booking due to you did not comply with our Apartment check in policy. 2. Second time, Date: 18 July 2018 to 19 July 2018 This time, you tried to book our Serviced Apartment again through another booking agent channel. Again, you are unable to show us your physical valid ID. For the same reason, we have rejected your booking as we have to abide to our Serviced Apartment policy. 3. Third time, Date: 1/8/2018 to 2/8/2018 For this time, you have booked our Apartment through Airbnb website. On the day you made the booking, you sent us the following text through Inbox: "Hi Sally! Your home looks lovely, currently I am seeking private rental so just needing somewhere to stay in the mean time, I am studying and working so am quiet and also very tidy." We thought that you finally have your valid ID with you, and we feel pleasure to host each and every guest. However, you still showing us the photo of EXPIRED driving license since last year. You have tried to book us for many times, and each time give us different purpose for your booking (you told us you are student, working, homeless etc), and you understand our Serviced Apartment check in policy, however you were still keep trying to book us through different platform. This is really suspicious. Hence, for safety, legal, audit and security purpose, we can't allow you to check in to our Apartment. Finally, we appreciate if you can follow the proper booking requirements and procedure in the future. Kind Regards, Poplar Apartments Team
August 2018

Dieser Gastgeber hat 3 Bewertungen für andere Unterkünfte.

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Gastgeber: Sally

Mitglied seit Juni 2018
Nutzerprofil von Sally
5 Bewertungen
Sprachen: Bahasa Malaysia, English, 中文
Antwortrate: 100%
Antwortzeit: innerhalb einer Stunde
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Check-in

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