This is incorrect the Guest booked last minute around 8-9am in the morning when the Check in time was clearly 3pm on the airbnb listing. Before we accepted we clearly asked them what time they will be checking in and she replied at 5pm. She then messaged back asking to come to property at 10am to drop their bag as they were tired and wanted to rest. Just to help them out we had extra staff attend the property at 11am to get the room ready which was 6 hours before they said they would arrive.
On top of this the guest lost the key to their room which involved a team member travelling 30 mins to deliver a new key to the guest who was in Camden central London, just so the guests were not inconvenienced.Which was done free of charge.
Despite all of this, in good faith we gave a 5 star review even though the guest left the room in a total mess with food exposed and several dirty tissues on the floor.
If you look at the 2 consecutive guest we had on the 2 days before this guest stayed in the room, they both left 5 star reviews. It is clear that this guest wanted to cover her back in anticipation of us leaving a negative review, which we never did as we felt we had accommodated them way above what is expected. So we left a positive review in good faith.
So as a new host we will be 100% honest about all the guests and would not recommend this guest to stay at your property.
Despite the mess and the false review that was left, it is clear the type of ungrateful and untrustworthy character they are. So it very important we left a detail response exposing the inaccuracy in the experience.