Thank you for leaving a comment on your experience.
For what concerns the document asked to check in, now almost everywhere you need to carry them with you.
Moreover, the passport/id asking, which for some may result unnecessary, is the first step for the guest in order to be protected, in case anything happens during the stay, either to the physic person or to the building itself.
The room you booked did not mention the balcony, however, if we knew it was a preference, we would have done our best to satisfy your wish, even if not included :)
We do apologize for the missing soap and others, but we are really pleased that your journey was lovely and you discovered the most beautiful city in the world being hosted in our Tower :)
Hoping to see you again,