First of all, James did not understand check-in rules. 4 PM is the rule and we agreed upon that. However, he was really pushy and decided at last minute on his own to come at 2 PM with his girlfriend, while we were still cleaning the house.
Then, during the tour, he started to get upset about the fact that he realized he will have to share the kitchen and such with us. This was obvious as we are offering 2 bedrooms in our house. He was looking for entire privacy, as he told us, so not in the Air BnB mindset at all. Finally, when he get to understand that there is not blinders in the room, he told me it was creepy and he felt uncomfortable as we might see him in the room. I offer him to stay in the other bedroom and to give me 1 hour to prepare it for them. He finally told me at that point he would rather leave and book a room in an hotel.
We are doing Air BnB for many years in the US as well as oversees and this is the first time we faced that kind of behavior, so we were disappointed. On the top of everything, he asked us for a total refund.