Dear Angela: We are sorry that you felt uncomfortable with our genuine attempts to clarify the doubts that we had about your child's accommodations and safety. As hosts, unfortunately, it is not sufficient for guests to say that the accommodations of their child "are taken care of" without giving appropriate details of how this is being done when it has been clarified that the property has a lake and beds without rails.
Falls from children rolling off of beds can cause concussions and children have been known to fall in pools and bodies of water when exploring, even while parents are near them if the parents are engaged in conversation. We were only doing our best to ensure your son's safety. It is our responsibility to do so as hosts. The intention was not to be "pushy," but given that this happened prior to your arrival you did have the choice to cancel your reservation if you felt unfairly intruded upon.
Regarding the items, there is no way of knowing why they are missing given that we can only count on the statements of other people and we were not there to witness anything. That is why we decided to take responsibility and learn from the experience by creating a checklist that we will go over with future guests for their approval upon arrival and departure.
I recommend that you always hand the keys in person to your hosts rather than leaving them on the premises and departing without face to face contact so that you can clarify any concerns and validate the good intentions of both parties.
When I contacted you with questions about the items, only one hour after you departed, I was surprised to not receive a response from you until late at night given that you had been responding to my messages immediately before that. I know that we did everything we could to make your stay safe and comfortable and had no reason to do otherwise. We see this as a learning experience for all of us. We hope you do as well and we appreciate your joining us and your offer to clean-up after yourselves. It is always best to consider that those around us have the best intentions and that most misunderstandings can be resolved with genuine mutual care through prompt and well-intended face to face communication when possible. You have a great group!