to leave a review is your right and we appreciate it. To leave a review, which is far from the truth is not fare, but in this case is a fact, unfortunately.
We knew there would be a problem from your check-in, when your husband presented us a driver's licence which is not in use any more. At that point we would ask you to leave, because you did not provide a proper ID. This is not our wish to register ALL the guests (even babies) with the police. This is an obligation of all hosts in Catalunya. I don't know how it is anywhere els and this is non of my business.
In the listing we explain that in this destination there is a "tourist tax" and it is payable upon arrival.
After our verbal conversation with your husband (we kindly asked not to jump in the pool) about the house rules and you continued not to observed them, yes, we sent an e-mail to you to remind them (the rules) again. It was obviously that you were not familiar with the house rules. We kindly reminded not to use the pool after 9 p.m. As it said in the description, this is a quiet and tranquil area and we all must respect the neighbourhood. We sent an e-mail for a record with Airbnb after our conversation, which left with no results.
The pool noodles were removed (unfortunately), when your children made a noise, hitting the pool water, after 10 p.m.
About the pool - we did the best posible to keep it clean, but getting in and out without showering, running around the grass and garden and getting in, again, not taking a shower, it is normal.
About the car - it happened just one day, when we heeded the car from the garage and we apologized for it.
We are sure that you "forgot" to tell anything positive about the welcoming with small treats, about the real condition of the accommodation...
As hosts, and I'm telling this for all the hosts, we have responsibility as much as liability to our guests. We respect ALL of our guests and it will stay that way.
The final touch with you - the most important for us is that you left our property safe!
Wishing you all the best and we are certain next time you will find a better place to suit your needs.