作为airbnb房主五个月以来第一个差评，我就好好回复一下吧。1.关于位置:房子在巨鹿路近襄阳北路，从四明村走到延安中路再到最近的静安寺地铁口是700米，按导航从富民路走会稍微远一两百米。至于花多长时间，真的只能是估算建议无法确切保证。 2. 关于入住:与该位客人确认过入住时间，你们比告知的时间来晚了一小时，等待的一小时期间正好去在开会了。一小时结束后马上就给你回了信息。但是你入住期间的态度和你联系我时是一样的:你找我的时候我一定要在，我与你联系时你却爱理不理。地方难找的问题，请问有按提示看入住指南吗？该客人全程不用airbnb与我联系，估计对airbnb的使用并不清楚，招待过语言不通的外国客人，夜里入住都没有问题。如果担心找不到地方，请按和房东沟通的时间与房东取得联系，或者至少提前打个招呼？3.关于热水:首先和你说声抱歉，意外是我们都不愿发生也无法预期的。但是对于你反馈问题的时间(半夜十二点多)，只能是次日早晨尽早给你安排了(早上八点)，真的没办法按你的要求凌晨找师傅过去给你检查。4.关于灰尘:保洁卫生基本两三天一客，每客一换与打扫。根本不存在灰尘严重到引起呼吸的问题。注:法租界两边多是梧桐树，春夏季时梧桐絮环绕，对花粉过敏的朋友请留意。
In the 5 months since I have become an AirBnb host this has been my first negative comment. It is necessary to address some of the issues Mr. JY as brought up.
Firstly Mr. JY complained about the time to walk to the metro station. The distance to the closest metro station according to Baidu Maps, (Hidden by Airbnb) Maps, as well as the built in map function on (Hidden by Airbnb) is 700 meters. The time it takes to walk 700 meters for most people is under 10 minutes.
Secondly Mr. JY had difficulty locating the property. I had send Mr. JY a detailed guide complete with photos on finding the location. So far no other guests have had any difficulty finding the flat.
Third Mr. JY encounter an unfortunate situation in the flat. There was a blockage in one of the water pipes and as a result there was a problem with the water flow from the hot water heater. Mr. JY contacted me at around 12:15am to inform me of the situation. He also demanded that a repairman come at that time to repair the blocked pipe. I explained that it was far too late at that time however the situation was handled and the pipe repaired immediately the next morning at 8:00am.
Lastly Mr. JY mentioned the possibility of respiratory issues. My cleaning staff keeps the flat it immaculate conditions after each guest. There is little to no chance of encountering any significant amount of dust within the rooms. I would like to remind guests however that most of the lanes in the French Concession are lined with maple trees, those with allergies to pollen should keep in mind especially in spring.