Your review is maliciously deceitful. You made falsified accusations. In response to your review. We did not make you wait 3.5 hours to check-in nor have there ever been any roaches in the apartment. I contacted you multiple times the night before your stay letting you know that I needed to push back your arrive time back. Due to an issue of having the cleaning company arriving later on the account of the toilet breaking. You never responded to any of my messages. Check-in is at 3pm, you arrived at 4pm. When I spoke to you, I explained to you that the toilet had broken and that maintenance was in the apartment working on it. I did not feel that it was sanitary for you to be in there as I do not know what it takes to fix a toilet. I also informed you that the cleaning crew was coming in to clean and that you could come at 6:30. (That’s not 3.5hrs) You told me, “I agree with you, no I would not want to be there while they are fixing the toilet and I am sorry I did not see your messages from before. Thank you for that letting me know that.” I apologized to you on multiple occasions for the inconvenience. You stated in your review that there were roaches, that’s a lie and if you look at all the reviews before yours, no one ever stated that there were roaches. After the toilet was fixed the cleaning crew came in and cleaned and disinfected the entire place. If you truly believed what you wrote, you would not have stayed there two days in a row! I have a flexible policy in my rental and you can cancel at any time. If my place were as terrible as you claimed, you could have asked for your money back the first night and I would have happily granted it to you! You definitely would have canceled the 2nd night. Not to mention you left waste in the towel and left the apartment dirty with stuff everywhere. Yet in still I left you a decent review because I truly felt bad for the inconvenience that you were caused when you first arrived. On the account of you not acknowledging my previous messages to you, so that we would not run into the problem of you not being able to check-in on time. To make false claims regarding a situation or someone shows a lot about your character as a person. I hope that you do not lie on the next host and try to slander them with made up allegations on their review!