Most deceitful guest ever, neighborhood had water crisis due to city problem. So most of the houses had no water, we informed the guest about the situation a day before the reservation and that we have a water tank every 3 days and everything is in control. The 2nd night guest extended their stay for another extra night and had no complains. The complains started on the 3rd night and when we attempted to address the problem, the guest insisted that nobody should go inside the apartment when they are not there. He wanted the problem to be fixed some how magically without entering the apartment. Guest complained to airbnb and demanded 2 nights refund and told airbnb that there was no water from the 1st day (big lie). Why would you extend your stay on the 2 night when there was no water?? Guest tried to take advantage of the situation for free night stay. He still complained about it right before they checked out, once checked out we verified the apartment and everything was working fine. We sent videos to the airbnb customer service and the pics of cigarettes that guest smoked every where inside the apartment. We even had new guest on the same day Jose checked out and not a single complain from the new guest. Airbnb did not buy Jose's lies and told us that we do not have to refund him anything. Jose was fined for smoking and airbnb sent us the money for deep cleaning. I hope not to experience this type of guest again. Unfortunate sometimes events happen that are not in our control but taking advantage of the situation by complaining with lies to get free nights is very low.