Town centre flats
Gemeinsam genutzte Räume
Der Check-in ist jederzeit nach 15:00
Check-out bis 11:00
Genauigkeit der Angaben
This property was one of the worst that our staff have ever been too, the place had a very very strong odour, they put a bed in the kitchen area, there was no essentials (WiFi, kettle, toaster, toilet roll etc), Sachin, the host, was really rude when trying to find a resolution t…
Antwort von Sachin:
Guests vanished with apartment keys. We kept on chasing Amy for arrival of the actual guests. Only after 3pm we were provided with actual guests phone number whom we chased till 7.30pm on Sunday evening to handover the keys. Amy has given dishonet feedback. Read below for explanation of each. Amy was not the guest who stayed. Booked on behalf of staff and only told us after booking. All the information provided to Amy was not passed on to her staff. This was a brand new apartment and Amy was supposed to be first guest at the place so there was no odour. Next guest after Amy said you have done excellent job on the apartment so this tells the difference. Amy booked for one person and sent 6 people. Aprtment had two single beds in one bedroom and one king size bed in second bedroom. To accommodate 6 people which were not paid for any way, we provided extra sofa bed in a open plan lounge which was in one corner of the lounge and not in kitchen. Wifi, toaster, etc were provided and Amy's staff did not inform her right. Kettle and toilet rolls were missing and were provided immediatetly on asking. On top of this we asked please feel free to ask anything else if they need. Guest vanished with apartment keys and requested for refund. Did not cancel the booking for anyone else to book and we still refunded about 30% of the money as a good will. As there were too many people we upgraded the booking and provided apartment with two showers with at extra cost. It seems the staff did not want to cook in the apartment and preferred a hotel from employer and that is why caused all the problems so avoid giving any place to Amy.
Antwortzeit: innerhalb einiger Stunden
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