We are naturally disappointed by your review......but think other reviews speak for themselves.
However there are a few points which need to be clarified.
You booked and paid for 1 person to stay, although there were 2 of you....you agreed to arrange payment , you didn’t.... you repeatedly asked for a free space.....we advised you to cancel your booking and book fo 2 people. We are a small business with tight margins with our target audience looking for good quality, clean accommodation at a reasonable price....I believe we achieve this admirably.
The shower above bath then mysteriously broke, emergency plumber fixed the following morning.....you had a bath in the lodge and were offered the use of another shower in adjoining unit if you didn’t want to use the bath.
DVD player was checked after your review, it works fine.
Yes we are on a farm and it’s yes it’s in a rural location.....most farms are.
We live in the National park, adjoining the Milford haven (Website hidden by Airbnb)
You left without sorting your balance and were not charged for damage to shower.
You also left the place incredibly untidy and dirty, even dirty pots left in the sink....you were not charged a cleaning fee.
We are transparently inspected by a trade inspector and have maintained our 5 star grading for over 10years.
I am comfortable with our product and also happy that your not able to recommend us to your friends.
Thank You for settling your bill via air bnb.
Hope you enjoyed beautiful Pembrokeshire.