Thank you for your review but I wanted to point out some points that I find different from reality.
You did not tell us the problem of the remote control batteries (probably served to previous guests for something) or the chair that we would immediately replace.
For the light bulb you did not specify that after you called, the next day had already been replaced with a new one. We are sorry for the inconvenience of the first night but it did not seem such an urgency to arrive in the middle of the night to change an external staircase light bulb!
I saw that you gave a low cleaning score, but you did not mention anything in the least about it.
Our strengths are the strategic position in the center of Catania (also with parking) and the low cost. Surely there are more complete services in other places but to get them you have to spend much more.