Beyond a room always encourages our guests to provide their own opinion of their stay. In this instance we strongly disagree with what Jessica has written. The property provides ample linen for all sleeping options and is very easily accessed by guests. Jessica did not specify she wanted the linen laid out for the sofa bed. When she arrived and requested it, we promptly told her where to find it. The heating works perfectly - not a single other person has had trouble with it. It is brand new, efficient and very effective. She is correct that there isn’t a duct in the study, where the sofa bed is located - keep this in mind if you intend to book. That said, there is ample linen to keep you warm, and no other guests have found this a problem. Beyond a room has not offered or withdrawn a refund, rather we are currently negotiating a fair amount, given that there was not a single inconsistency between the listing page and the property/amenities provided.