We are sorry Angel was not happy with his stay. We will give our perspective on his points, in sequence:
1. Donna was our co-host in our absence and there was no commitment in our listing that she would meet Angel.
2. Our son, Peter, met Angel but the language barrier was a problem.
3. We are surprised that he complained about entering through the home and the basement stairs as both are clearly mentioned in the listing. I hope people over 50 (including ourselves) will continue using the stairs for many years!
4. We had some young private guests in the house, and we could well believe they left some smelly shoes near the outside door. Thanks for telling us, we apologize, and we will ensure this doesn't happen again.
While we understand Angels concerns, we believe most of these could have been avoided by studying the listing, and making advance queries, if necessary. This is the first negative review out of 45 we have received to date, and the only one that made no comments on the suite itself. We believe all of the non-suite complaints, except for the shoes, were not under our control.