We are sorry you felt it necessary to respond to our feedback of you/your parents stay by misusing your second feedback opportunity (allowed by the fact you booked an additional night on a separate booking).
Your first feedback was very positive. From our point of view we believe the only thing Your first review was very positive. From our point of view all that has changed between that review and the one above is that you disliked the honest and factual feedback we gave, which we stand by.
In response to the issues you highlighted we want to make it clear that on our listing it clearly states timings re check in and check out, which you didn't adhere to. It also mentions that we like to welcome our guests and where possible be around for their stay negating the need for a key. If requested we are always willing to discuss and make arrangements for guests to have a key. Sometimes this does depend on how comfortable we are about giving our key to our guests and it is entirely our decision to make.
As for possessions being moved, we strongly deny this happening. We accessed the room once during 'renovations' (which we will come to in a minute) in order to remove a door and adjust it so that it would shut having fitted the new threshold trim and to air the room to get rid of any smell of paint. We explained to your parents that we had aired the room and why we had done so.
With regards to the renovations, we are talking painting skirting and doorway trim for all doorways off our hallway. This was done between 10am and 4pm (check out/in times) whilst you and your parents were out sightseeing. Had you not returned back earlier than you had said you would, you/your parents would not have even been aware that we had done the work.
We appreciate you are entitled to your opinions and we very much value the opinions of our guests. We always strive to ensure our guest have a pleasant and relaxing stay and all previous reviews indicate that this is the case.