Apartamento de lujo en condominio LUXE--- Vista al Lago---Directv, HD pantalla gigante---Chimenea--Asador de carbón---Parqueadero---Muelle--Playa---Restaurante.
Kostenloser Parkplatz auf dem Grundstück
Keine Partys oder Veranstaltungen
Eigenständiger Check-in mit Rezeption/Pförtner
Genauigkeit der Angaben
--RENTERS BE AWARE-- I have been using Airbnb since 2015 now and never had an issue like this before. Think twice before booking with this so called super host. Here's what happened: Pulling up to a security gate with an armed security guard and also a check-in list in hand had …
Antwort von Ruben:
Luxe Guatape Condo is a great place to stay and enjoy different ameneties, it also has a high security and surveillance system provided by: Cctv, Armed Guardians, Security gate and qualified emploees that make a peaceful and safety place to take a break. it is a shame to hear this from you; However, there are some details that i need to clarify. You mentioned "the simple fact that there are cleanning personnel or maintenance workers that can do have open access and this is enough to realize that they stole my Money" First of all, Maintenance workers do not have keys neither orders to have free entrance to my Propierty and second, there are not cleanning personnel, there is a person who has been working with me several years ago and we have never had this issue before. I CANNOT BLAME THIS PERSON WITHOUT COMPELLING PROOFS NEITHER YOU AND YOUR GROUP AS YOU DID NOT HAVE SUFFICIENT ARGUMENTS OR AT LEAST ONE PROOF AGAINST TO THIS PERSON OR MAINTENANCE WORKERS THAT YOU ACCUSED THEM OF ROBBERY. I always attended your concern and i always thought how we could address this issue, i asked about details and facts, but i only received blackmail from a member of your group to post a negative comment in Airbnb website unless i paid the loss plus compensation; In my opinion, it was not a proper way to solve this inconvinience. As a result of a investigation carried out days after your check-out, a Security guard mentioned that you called to the security gate office long time ago you have been checked-out to claim about this issue; However, many things could have happend with your bag in your possession after you left the Condo. I am sorry for your loss, However, do not blame people without compelling proofs, it is irrespectful and not well seen. Sincerely, Ruben.
Ruben ist ein SuperhostSuperhosts sind erfahrene, erstklassig bewertete Gastgeber, die sich sehr engagieren, um ihren Gästen großartige Aufenthalte zu bieten.
Soy empresario de la ciudad de Medellin, amante de las aventuras en moto. Hablo Ingles.
Sprachen: English, Español
Antwortzeit: innerhalb einer Stunde
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