AVOID THESE GUSTS! Everything is perfectly clear in listing, these guests are newbees to the vacation rental market I can only assume?
The house states clearing what it includes and why there are extra costs for extra people. These guests have never done Airbnb or any vacation rental for that matter. They just joined before they booked my place.
They never complained to me about any issues, until after they left. They just wanted to try and get as much money back as they could by complaining to airbnb about anything they could. I would not rent to these people again simple because they lied to me. They also wrote a bunch of assumptions! There was only one thing they said that was true, the cleaning company didn't clean the lower kitchen and didn't turn the water on in the lower outside level, so it was dirty and bathroom water was off.
But as I said, they could have let me know the day the arrived of the problem and I would have taken care of it ASAP.. Anyway, this is very upsetting to me.