Hello Maddy. You were a friendly and polite guest and I greatly appreciate your feedback. I hope that I can address your worries so that other Airbnb guests have a great stay, as they have with us previously.
It was incredibly difficult for me to raise the issue of your foot odour; I felt that I had no choice, as I had another guest and a friend staying at the time. For you, I can imagine that this was extremely distressing. I did everything I could to explain this in a way that was tactful, knowing that you were having a challenging time. Ultimately, the mattress cover had to be disposed of because of the smell after you stayed. This has never happened before and I felt terrible having to ask you to cover the cost of this. I’ve never had to ask any guest to pay for an item.
At check-in I explained the importance of locking the front door and setting the alarm, because security can be a serious issue in Manchester. Both I and other guests have expensive equipment like phones, TVs & laptops in the house. Leaving the house unlocked risks someone walking in and things being stolen, so I was very unhappy that you left the house unlocked and left off the house alarm at other times, when I had clearly explained the importance. I’m sorry that you felt uncomfortable and patronised. I can assure you that I didn’t ignore you on purpose at any time. There was one occasion when you interrupted me, shouting downstairs while I was dealing with another house guest at the front door, so I finished what I was doing and then we chatted. If there was another time, then it’s possible that I didn’t hear you or I had my earphones in???
Thank you for raising the issue about limited kitchen access during the day while we had our hair cut. I let you know this in advance and you didn’t raise an issue. I have added this to the listing to make it clear that occasionally the kitchen will be out of use. All food is stored in cupboards and the fridge, and there was no guest food in the kitchen. As you were out at work and had no food stored in the kitchen, I didn’t think this would be an issue, but I was wrong and will ensure that I check in with guests next time.
The issue with the staining of the silicone around the bath is a recurring one in steamy bathrooms, which is why opening the window is important. When you explained that you couldn’t reach the window, I said that I would happily close it. I’m sorry if you misunderstood my communication around this – I’ll add something to my explanation of the house rules about safety. The bathroom is cleaned regularly and the staining to the silicone is bleached every time. I will be re-sealing the bath edge when there is a gap in bookings of three days, as it takes this amount of time to dry, so hopefully other guests will reap the benefit of your concerns.
I pride myself on not judging people and being an open person who welcomes all guests. Many guests re-visit and a number have become lifelong friends, so I’m sad that you feel this way. I can assure you that I had no problem with you personally; in fact I enjoyed your company and felt that you were smart, friendly and interesting to have around. I hope that things improve for you and that you achieve your goals in life.