Die von meinen Gästen gebuchte Unterkunft ist jetzt nicht verfügbar, aber ich kann sie woanders unterbringen. Was tue ich?

If you’re unable to host your guest at the place they booked, but you can accommodate them at another listing, message your guest to ask if they’re okay with the new location first.

If they agree to the changes, you can send them an alteration request to finalize the details. If your guest doesn’t agree to the changes and no longer wishes to keep their reservation, it’s your responsibility to cancel the reservation so they can re-book elsewhere.

To send an alteration request:

1. Go to your Reservations
2. Click the three dots menu for the reservation you want to change
3. Click Change
4. You'll be taken to a new page
5. Select Change Reservation and make the change
6. Click Continue
7. Confirm the change is correct, then click Send request

Once the guest agrees to the change, any cost difference will be automatically applied to their reservation.